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Thank you and your excellent staff for all you did for our Mum. Both myself and my brother are immensely grateful for the standard of care while our Mum was with you. We agree that she couldn't really have been in a better place.
  
Best Regards, David Sherry

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Coverage Care exists to provide community based care and support services for older people, people with a disability and people with age related conditions. We quite deliberately only serve the communities of Shropshire and Telford & Wrekin. Operating on a not for profit basis, we consider ourselves genuinely fortunate to be able to exercise choices in how we invest our surplus income. One option that we are particularly pleased to communicate is that any surplus cannot be distributed to the benefit of shareholders or Trustees. We have taken the decision to invest in maintaining our existing services and increasingly invest in the development of new, often more specialist services.

With these choices come clear responsibilities and one we take seriously is encapsulated within our Vision statement - To make the use of care services a positive, timely and rewarding choice.

What this means is that we want to actively explore with individuals the best possible solution to meet their presenting care or support needs, and this may or may not include a care home. Our primary concern is to consider the individual’s needs, to maximise independence and to meet the expressed aspirations of the individual and as appropriate, those close to them. We have no interest in encouraging premature reliance on a care setting.

Our Values, for which we expect to account and hope can be seen at the HEART of the organisation are those of Honesty, Excellence, Accountability, Respect and Trained staff. We expect to treat, and be treated by, those people we provide service to by these simple values which are intended to locate the individual at the centre of what we do.

I welcome the opportunity to meet people who are either considering the use of, or who are already using our services, their families and their friends. If you have any comments, observations or suggestions about how we can improve or develop our services do please let me know by ringing our Central Office on 01743 283200 or by emailing me at This email address is being protected from spambots. You need JavaScript enabled to view it..

I sincerely hope that the information provided has been useful but if you require further information please let me know.

Best wishes

David Coull
Chief Executive

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