We understand that the service we provide often involves some of the most vulnerable people in our communities. When someone moves into one of our care homes, they and their family and friends are entrusting us with their future wellbeing. This trust can only be earned through confidence in our governance and values.
At Coverage Care, our governance framework ensures that everyone is aligned with our guidelines and that our company remains fit for purpose. We are committed to overseeing every aspect of our business with diligence and care.
Our Key Principles:
Continuous Learning: We are dedicated to a cycle of continuous learning and improvement, always seeking ways to enhance our services and governance practices.
Engagement and Listening: We actively engage with and listen to our staff, residents, and their families. Their feedback is invaluable in shaping our practices and policies.
Unified Guidance: We ensure that all staff members are working according to the same set of guidelines, promoting consistency and clarity across the organisation.
Holistic Oversight: Our governance covers every element of the business, ensuring that all operations are conducted efficiently and ethically.
Our Values:
Instilled from Day One: Our values are instilled into all our staff from the moment they join us.
Through comprehensive induction and training, our residents and their families can be assured that our staff are carefully selected, trained, supported, and led by strong, positive leaders.
Leadership Support: Our managers and deputy managers are themselves trained and supported through our executive and central teams, as well as our robust policies, procedures, and systems.
Governance Structure:
Independent Board of Directors: Operating for nearly 30 years, we are proud of our fully integrated independent Board of Directors.
This board requires a majority of non-executive directors to ratify every key decision and meets regularly to ensure a full executive and management team focus on quality and sustainability in pursuit of our vision.
Commitment to Quality:
Testimonials and Feedback: Perhaps the most meaningful measure of the high standards we achieve are provided by the many testimonials received from residents and families.
We pride ourselves on seeking to deliver outstanding care, learning and acting where feedback shows we have areas to improve, and ensuring we comply with our duties to provide clear and candid accountability to those we serve.
By adhering to these principles and values, we strive to create a supportive and effective environment for everyone involved with Coverage Care.
Why Choose Coverage Care
At Coverage Care, we have been at the heart of elderly and vulnerable resident care in Shropshire for nearly 30 years. As the county’s largest independent not-for-profit care provider, we reinvest all our profits into our 11 dedicated homes across Shropshire. This ensures that both our homes and our staff can continually improve and provide the highest quality of care.
Our Care services
We offer a range of care services across our homes including residential, respite, nursing and dementia care.
Our staff have undergone the highest industry standard training and utilise the latest advancements in digital healthcare technology. With a comprehensive network of visiting health professionals, such as physiotherapists, opticians, and chiropodists, we ensure that you receive the highest standard of care, meticulously tailored to your evolving needs.
