Coverage Care Services has appointed Non-Executive Director Sue Austin as Champion of its new Clinical Steering Group, strengthening the organisation’s commitment to delivering high-quality, resident-centred care across Shropshire.
Sue, who began her career as a Registered Nurse before moving into senior operational roles, brings decades of clinical experience to the position. She said she was “delighted” to take on the role, which allows her to use the skills and insight she has developed throughout her career.
“Being entrusted with someone’s care is a huge honour and privilege, and we only get one opportunity to get it right,” Sue said. “This role is about ensuring we continue to provide the safest, most effective clinical care for every resident in every one of our homes, whilst ensuring that it aligns with best practice and regulatory standards.”
Strengthening Clinical Leadership Across Shropshire
The Clinical Steering Group brings together a team of experienced professionals and clinicians , including Nurse Managers, a deputy home manager, training leads, Chief Executive Debbie Price, and HR Director Samantha Woosnam. The group will provide leadership and essential clinical governance to ensure that care across all Coverage Care homes is safe and effective, as we strive for clinical excellence at all times.
Chief Executive Debbie Price said: “Sue brings a wealth of clinical and operational expertise, and her leadership will be instrumental as we develop innovative models of care across our homes. The Clinical Steering Group is a vital part of our ambition to be sector leaders in complex care, and Sue’s insight will help drive that progress.”
Building on Local Success
Coverage Care already delivers complex care at Montgomery House in Shrewsbury, where the model has been successfully tried and tested. The organisation is now exploring how this approach can be expanded to meet growing local need across the county.
The group’s early meetings have focused on reviewing existing policies and identifying priority areas for our continuous improvement strategies.
Action plans are now being developed to guide the next phase of work.
Reassurance for Families, Residents and Staff
Sue said the work of the steering group will provide reassurance for all stakeholders, residents, their families, Commissioners and partners such as the NHS and local authorities.
“We have fantastic clinicians across our homes,” she said. “This work is about supporting them, strengthening our standards, and making sure everyone connected to a resident feels confident that we are delivering the very best care.”
