• Lightmoor View
  • Lightmoor View

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Lightmoor View in Telford has been designed specifically for older people whose needs arise from dementia. Each of our 75 bed rooms has en-suite facilities and all rooms are laid out in a homely, attractive style.

We have a competent and well trained work force that understands the needs of those living with dementia and are able to offer the correct level of support. In addition we receive support from relevant professionals.

The health and wellbeing of all our service users is extremely important to us and we place great importance on healthy eating, with good home cooked nutritious food, freshly prepared from our kitchen.

We have quiet zones and communal areas for socialising, all laid out to be friendly and welcoming. The comfortable surroundings enable our service users to live as comfortable a life as possible and our activities enable participants to feel part of life.

Everyone living and working at Lightmoor View can genuinely feel they are among friends. Residents can decide where and how they spend their time, whether taking part in the variety of activities, or walking in the gardens. But no-one is ever isolated or alone.

Comments regarding the latest CQC inspection report

It was with great concern that Coverage Care Services received the latest inspection report on Lightmoor View. Our first act was to thoroughly check the key factors in safety and care at the home in light of the inspector’s comments.

In doing so a full review was swiftly carried out with the authorities and external professionals responsible for safeguarding. Those experts were clear following that review that Lightmoor View remained a safe place to live.

Much of the concern raised in the inspection report was regarding the perception of how many care staff were available. We can confirm that there were at least 26 care and nursing staff on duty at the time of the inspection (28 on the first day) and systems do exist to fill any gaps as quickly as possible should they become apparent to management. It has become clear, however, that an imbalance in the degree of care needed by residents at that time had meant an increase in more-time intensive support for a higher number of residents was putting greater demand on staff.

We immediately took steps to address this. New admissions were temporarily closed for a short time, but now are reopened only to people who’s needs will not affect the care provision balance for others.

That balance of staff and ensuring their availability is very much a matter for the management of the home and has no reflection on the commitment, professionalism and caring nature of the staff who directly provide the support to the people who live with us.

A new, strengthened leadership team has been put in place at Lightmoor View and all of the points of concern raised by the inspection are being addressed in the most thorough way.

We do feel (and have pointed out to the Care Quality Commission) that there was a degree of misunderstanding which has led to some of the negative features of the report – including a perception that staffing levels were predetermined, regardless of need. This is not the case and managers have the power they need to ensure the necessary staff are on duty at any time.

Lightmoor View undeniably provides complex care for people with a wide range of needs. It is one of the most demanding service settings in the country. Our aim is at all times to provide the necessary number of suitably skilled staff in order that we may deliver the safest, most caring and most well-managed care possible.

We are grateful for the very many supportive comments we have received from people who live in the home and their regular visitors and very much appreciate the faith they continue to place in Lightmoor View and its staff.

As a not-for-profit care provider our sole focus is to continuously develop our services and our quality standards so that they are the best they can be and lead to safe, caring, well-run homes.

We recognise that Lightmoor View appears to have fallen short of these standards at this time, but are determined as a caring organisation, to restore its status and to provide a place to live in which people can place their trust.

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