• Montgomery House
  • Montgomery House
  • Montgomery House
  • Montgomery House
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Montgomery House represents the modern face of care services for the people of Shrewsbury and its surrounding areas.

IMPORTANT: Please view the statement issued by our Chief Executive, following the release of May 2018 CQC report.

Opened at the beginning of November 2016, it is a purpose-built home-from-home with 90 en-suite bedrooms which provides the comforts of a welcoming, friendly and supportive place to live.

Designed from the ground up to be the ideal residential and caring environment, Montgomery House inherits the family atmosphere of its predecessor in the town, Crowmoor House, while bringing the benefits of additional services to more people.

High quality finishes to individual rooms complement social spaces and quiet areas, including a pleasant orangery and private gardens to enjoy.  The focus at Montgomery House is living your life your way, with our friendly team providing support where it is required. Should a residents' needs change and nursing care becomes a requirement, it will be available on the same site, removing the need to leave the familiar surroundings and friendly faces.

Everyone who lives at Montgomery House is at the centre of developing their own care plan, with our contribution to your daily life tailored to your own needs and aspirations.  Montgomery House is a home, regardless of the level of support needed. Our team will ensure that you make your choices and have as much control over your life as possible.

This is at the heart of the 'person-centred care' that we practise across the whole organisation, never forgetting that you are an individual with the right to live your life your way and with dignity and respect.  Life in Montgomery House will open up a world of activity on a daily basis, for those who want it. The chance to make new friendships and enjoy new experiences should be open to everyone, whether or not they need our support to take part.

Get in touch today if you would like to know more about life at Montgomery House and to arrange a visit.


Statement from the Chief Executive following the release of the May 2018 CQC Inspection report

Montgomery House residents and their friends and family may well have seen that the home has recently been given a rating of ‘requires improvement’ by the Care Quality Commission.

The first thing we would wish to stress is that this is no cause for alarm for anyone. The same report recognises the strengths of Montgomery House and Coverage Care Services in providing a safe and caring environment in which people’s views are both sought and respected.

We are aware that there are areas in which we can always improve and we work constantly as an organisation to do that.

This latest inspection report matches the findings of the previous report, though the inspectors have recognised the areas where progress has been (and continues to be) made and highlighted the many strengths of Montgomery House.

A new manager has been in place at the home since January and is making great strides in tackling the staffing issues which have led to some of the criticisms from the inspectors.

Those issues are not related to Coverage Care being unwilling to provide enough staff. We work to always have the necessary and suitable number of people available. Sadly a minority of the staff did not share this commitment and had developed a tendency to take time off at short notice or create other issues that impacted on service provision until managers could put a solution in place.

Often this required agency staff, which is not ideal as they are not always familiar with the home or its working practices.

To put this in perspective, there were 1,800 staff hours lost to sickness in the month of the inspection. Last month, this was reduced to 200 hours.

A huge amount of work has gone in to achieving that reduction; some staff have left us and it is sad but only right that they have. We have built on the outstanding staff we have and now have an extended and solid staff team who are fully committed to their roles and reflect the values of the home and the wider not-for-profit organisation that is Coverage Care Services. We also have our own team internally who are available to respond to the need for staff cover at any of our homes, ensuring continuity of care and standards.

Without wishing to attempt to deal with every point in the latest inspection report, there are a numbers of matters raised in it where we feel there was a lack of appreciation of the realities of some circumstances and a failure to take on board perfectly reasonable and logical explanations which were given at the time. These points have been made to the CQC.

One particularly troubling accusation is that a person was said to have waited too long after using a call bell. While we wish no-one to feel this way, all call bells are strictly monitored and we have the timing data to demonstrate that no person waited for a period that would be considered unreasonable or unsafe by our own or external guidelines. We do appreciate that a response can often feel like it took longer than it actually did!

All of these matters we have discussed in great detail with the organisations we work alongside, including the local authorities and care commissioners. They are supportive of our efforts and remain convinced that Montgomery House is a welcoming, safe and caring place to live.

If you have any specific concerns, we would be very happy to address them directly with you. Please either raise them with the manager or contact me at our central office on 01743 283 200.

Thank you for taking the time to read this.

Yours faithfully,

David Coull
Chief Executive

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