With Telford & Wrekin being escalated to Tier 2 of the government’s coronavirus restrictions in the coming days, we wanted to take this opportunity to reiterate our thanks to families for your continued support and understanding during these difficult and unprecedented times.
Since the very start of this pandemic we have had to make some difficult decisions which have impacted on residents and their families alike and this has not been easy for any of us.
Your continued support however has meant that we have been able to do our upmost to keep residents and staff as safe and well as possible against this awful virus.
We were asked to close the doors to non-essential visitors at all our homes on October 2 following guidance from the local Directors of Public Health in Telford and Shropshire.
This decision was taken by senior public health officials due to concerns around heightened community infection rates and one we would have most certainly taken ourselves at some point with the evident rise in numbers across parts of the county.
The visiting restrictions imposed at the start of this month remain in place and are likely to continue for the foreseeable future.
However, like the rest of the nation, we would like to see the tide turned on this second wave of infections so that we can start planning for Christmas.
We are acutely aware how much residents want to see their families and we would very much like to be able to reopen homes to visitors in time for the festive period but with some added safety measures in place.
Letters will be going out to families this week asking for feedback on our proposed additional measures which include introducing Perspex screens between residents and visitors in addition to wearing PPE and social distancing and the identification of a constant visitor.
We would also be very interested to hear of any other measures which you think we could take as and when we are able to re-open homes to visitors.
In the meantime, we will continue to keep all measures and guidelines under review and will respond immediately to any further local or national guidance which may be issued and has an impact on the care sector.
As always, I would like to commend our staff for their commitment to the residents and continued support to our homes. They do give everything to try and make each day as special as possible in these difficult times.
Finally, thank you once again for your support over the last few weeks and for helping us to keep everyone safe.
Please visit our Frequently Asked Questions for answers to more of your queries or do get in touch using the email address on the FAQ page.