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Coronavirus: COVID - 19 Update 24th July 2020

In March we reluctantly decided to close our homes to all non-essential visitors to keep residents, staff and families safe from the effects of Covid- 19.

We thank everyone for supporting this decision which we believe has helped save many lives over recent months.

In June, we began a phased re-opening of homes and it’s been wonderful to see so many residents reunited with their family.

We continue to have strict measures in place to support home visits and we have been awaiting further guidance from the Government.

The guidance has now been received and we are pleased that in virtually all respects, our restrictions and added measures for safe visiting are in line with those highlighted in the guidance.

However, there is now an expectation that homes must limit visitors so that each resident has what is known as a ‘constant visitor’.

Put simply, this means each person in our homes must designate one family member or friend to visit them.

Whilst we have made every effort to more than adequately mitigate any risk which might emerge from our residents receiving visitors including the use of face coverings, thermal imaging cameras, no contact and 2m social distancing, the use of dedicated spaces and limiting visits to one per week, it is with regret that we will have to follow the new guidance which has now been outlined by the Government.

We must stress that we are still awaiting further guidance from our local Director of Public Health which is expected in the coming weeks.

In the meantime, we are proposing a three-week notice period starting on July 27 to allow us time to communicate the change in visiting arrangements with families and from August 17, the new ‘constant visitor’ measure will be adopted.

We are informed that senior managers at Telford and Wrekin Council and Shropshire Council will be meeting in the coming weeks to discuss implementation of this new guidance and we will update you in due course on any further changes.

This new arrangement will not affect end of life visits and of course we still have technology in place at all of our homes which will enable all family members to maintain contact with their loved ones.

We would like to thank you for your continued support and patience.

Please visit our website to see our FAQs and do get in touch if you have any questions you would like posted.

David Coull
Chief Executive

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Registered Address:
Allison House, Oxon Business Park,
Shrewsbury, SY3 5HJ

Registered in England and Wales as a not-for-profit registered society. Registration Number: 28304R

Central Office:
Phone: 01743 283 200
Email: enquiry@coveragecareservices.co.uk

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