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Coronavirus: COVID - 19 Update 21st May 2020

With another bank holiday weekend upon us we know it would normally be a time for families to visit our homes to catch up with their relatives. Unfortunately, as the coronavirus pandemic continues, our visiting restrictions remain in place. We do however, encourage you to make use of the Skype facilities or to call to speak to relatives.

We continue to follow Government guidance and we are reviewing the current safety measures which we have in place in homes. On this matter, we would like to say thank you to all those families who have taken the time to respond to our thoughts on easing of restrictions and to those who have also made valuable suggestions. We will keep you updated on when we plan to introduce any changes.

Our staff continue to support residents around the clock providing high quality care to everyone in our homes despite the challenging circumstances.

As of May 21, I can confirm that we have seven residents in three of our 14 homes who are presently poorly with COVID-19. We are pleased to say that other residents who previously tested positive for the virus are now asymptomatic and are on their way to returning to their normal state of wellbeing.

It is with great sadness that some of our residents have died with COVID-19 and our thoughts continue to be with the families of those affected. All of the residents affected had significant underlying health conditions and many were receiving end of life care.

We can assure all families that we continue to follow Public Health England’s guidance on the use of PPE and we have a contract to deliver sufficient supplies to meet the needs of the homes to keep people safe. All of the measures we have introduced several weeks ago to keep our residents and staff as safe as possible continue to be followed:

  • No visitors other than essential health visitors
  • Health screening questions on admission to the home
  • Automatic 14 day isolation period for residents admitted into the home or following an appointment at hospital
  • We will only admit residents from hospital if they have tested negative for COVID-19
  • Staff do not wear their uniforms to or from work including footwear
  • PPE guidance relevant at the time is followed (we have maintained supplies of PPE throughout)
  • Infection prevention and control training
  • Hand washing guidance is followed and reinforced by posters
  • Staff are trained how to put on and take off PPE safely
  • Staff work on one unit only for their shift to limit any risk of virus transmission
  • Cleaning regimes have increased and “deep cleaning protocols” are now part of normal operations
  • Symptomatic residents are tested and if positive isolated in their rooms for 14 days
  • Temperatures are taken twice a day
  • We do not assume all illness is COVID-19 and advocate for residents to be treated for infections and other illnesses proactively
  • Acute care plans are introduced to monitor fluid/food intake
  • Repositioning charts are completed to reduce the likelihood of pressure areas
  • Support to maintain mobility and muscle mass whilst in their rooms/ units
  • The rooms are en-suite with a TV available to provide background company if required

We care for more than 800 residents across 14 homes and all homes continue to provide an active programme of activities for those living with us. We have received so much support from local communities and staff and residents alike have enjoyed receiving lots of lovely donations including cakes, flowers and other gifts.

We do hope you all enjoy the bank holiday weekend especially if the lovely warm weather continues.

For further information, please take a look at our FAQs here which are regularly updated. If you have any specific questions you would like posted please email This email address is being protected from spambots. You need JavaScript enabled to view it..

David Coull
Chief Executive

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Registered Address:
Allison House, Oxon Business Park,
Shrewsbury, SY3 5HJ

Registered in England and Wales as a not-for-profit registered society. Registration Number: 28304R

Central Office:
Phone: 01743 283 200
Email: enquiry@coveragecareservices.co.uk

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