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“What a wonderful party you laid on! The music, food and the whole afternoon was a total pleasure. So , a big thank you to all of you!” “ A big thank you for all the kindness and devotion shown to my mother making her twilight years very comfortable and happy” "We would like to thank you very much for your care and kindness and being such a help to us.” "Thank you for your love, kindness, hard work, dedication and sense of fun shown over the last four years words cannot adequately express how grateful we are to you all.” “Thank you to all staff for the wonderful care and kindness shown to my Father making his stay an enjoyable experience.” “Many thanks for giving Mother such a wonderful birthday party it was really most memorable day” “To all the devoted Briarfields Crew, May I say once again many thanks for all the care and attention towards both my Father and Mother” “ When I looked inside Innage Grange, I knew it was the home for me, I like having my own room with my furniture and having my own toilet facilities. I am happy here .” |
"I felt the need to contact you regarding my Mother-in-Law, a new resident of your care, she was admitted yesterday evening 17th at 6pm. It had been a 40 hour vigil by ourselves with Dr's, Social Care etc. and was obviously disorientated and anxious. The first impression of your home was what an immaculate environment so unlike other homes we are aware of we couldn't believe it. The two staff who we were greeted by were called Lynn. One was the Assistant Manager and the other looking after my mother in law’s area. These two employees were absolutely fantastic, not only did the demonstrate exceptional friendliness whilst maintaining their professionalism they instantly gave us the impression that this was a real safe warm friendly environment to trust a relative’s welfare to. My mother in law was instantly reassured by Lynn when she became concerned and within half an hour they were acting like long lost friends. Today my mother in law is eating like never before and telling my wife how fantastic she feels about being there. What your staff have achieved in such a short time has not only been for Mary's welfare but the health of my wife knowing she is such a wonderful place. I know it is early days but thank you and especially the two Lynn's for what they have done so far, you do not know how much this means to us."
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